ONLY damaged or defective items are eligible for exchange within 7 days of receipt.

Damaged or defective items MUST be in their unused original condition.

Shipping fee is covered ONLY on damaged or defective items.  

Please contact customer service with form down below BEFORE YOU DISPATCH THE PRODUCT.

Confirmation will be sent afterwards. Any exchanges without an email request WILL NOT be accepted.  

Emai cs@hoze.kr

*Once the product has been dispatched, please send us the tracking number via email.

 Upon arrival, the product will be inspected for replacement with a new product.  

1.Name :  

2.Order number :  

3.Product to be exchanged :

4.Reason for exchange :

5.Images (required) :

Return address : 13-19, Apgujeong-ro 4-gil, Gangnam-gu, Seoul, Republic of Korea

Tel +82-2-542-2123

Exchanges for any reason other than damages or defects are NOT accepted.

You must return the item and re-order. Return forms MUST be completed via email within 7 days of receipt BEFORE you dispatch the product.

Shipping fee is NOT covered. Please send us an email form with the information down below.  

Email CS@hoze.kr

*Once the product has been dispatched, please send us the tracking number via email.

 Upon arrival, the product will be inspected for refund.  

1.Name :

2.Order number :

3.Product to be returned :

4.Reason for return :

5.Images (if necessary) :

Return address : 13-19, Apgujeong-ro 4-gil, Gangnam-gu, Seoul, Republic of Korea

Tel +82-2-542-2123

*Precautions before dispatching products

 Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return.

 Defective products must also include all of the above.

 Any products damaged during the process of exchange will not be accepted.

 Please repackage the product exactly the way it came, in order to avoid any damage during delivery.

 Be advised that returns are accepted ONLY on orders purchased through the HOZE official website.

 You must follow the instructions above and be approved of your request by HOZE.

 Returns shipped to us without any prior notice are NOT accepted.