General Discussion Forum2 - HOZE

CUSTOMER CENTER







  • I want to change the address.

    You may change your address when the item is under ‘PREPARING PRODUCTS’ status.

    Orders CANNOT be modified once shipment is made. If you are not a member of the HOZE official website, please contact customer service via email with the following information.

    Email cs@hoze.kr


    1.Name :

    2.Order number :

    3.Product ordered :

    4.Address to change :

  • What is the estimated shipping cost?

    Estimated shipping costs will be available during check out.

  • How do I cancel my order?

    You may cancel your order when the item is under ‘PREPARING PRODUCTS’ status.

    Orders CANNOT be modified once shipment is made.

    If you are not a member of the HOZE official website, please contact customer service via email with the following information.

    Email cs@hoze.kr


    1.Name :

    2.Order number :

    3.Name of Product :

    4.Product to cancel :



  • Can I make changes in my order?

    Changes on orders can be made when the item is under ‘PREPARING PRODUCTS’ status.

    Orders CANNOT be modified once shipment is made.

    If you are not a member of the HOZE official website,

    please contact customer service via email with the following information.

    Email cs@hoze.kr


    1.Name :

    2.Order number :

    3.Product ordered :

    4.Product to change :

  • What are my payment options?

    We accept paypal, Visa and MasterCard, JCB, Amex, UnionPay for all international orders.