General Discussion Forum2 - HOZE

CUSTOMER CENTER







  • A wrong Item was delivered

    Please contact our customer service via email with the form below WITHIN THE DAY you receive the delivery.

    Keep all parts of the original package(boxes, dust bags, tags, etc.) with you until you get further instructions.

    Products with any missing part of the original package will not be eligible for return or exchange.   

    Email cs@hoze.kr


    1.Name :  

    2.Order Number :   

    3.Product ordered :   

    4.Product delivered :

  • An Item is missing in my order.

    Please contact customer service via email with the form below WITHIN THE DAY you receive the delivery.

    Keep all contents of the original package(boxes, dust bags, tags, etc.) with you until you get further instructions.

    Products with any missing part of the original package will not be eligible for return or exchange.  

    Email cs@hoze.kr


    1.Name :

    2.Order Number :

    3.Product missing :

  • How does sales tax work?

    The recipient will be held responsible for international shipments, which may be subjected to import duties and taxes. 

    Please be advised that these charges are levied by the destination country and we DO NOT have control over them.

    In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and WILL NOT be re-shipped.

    Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

  • How do I track my order?

    Tracking is available 2-3 days after the order is shipped via url below.

    https://trace.epost.go.kr

  • How long does shipping take?

    Shipping on international orders usually takes 7-10 business days once the item is shipped.

    However, shipping periods may depend on the schedule accordingly.

    Tracking is available 2-3 days after the order is shipped.

    *Orders CANNOT be cancelled due to delay.

  • Which postal service is used and how much is the shipping fee?

    We ship orders through EMS by Korea Post. Shipping charges based on EMS vary depending on your country or location.

  • Estimated shipping fee

    Shipping fee varies depending on the weight of the package and therefore is subjected to change.


    Taiwan USD 20~

    HK USD 25~

    Singapore USD 22~

    Japan USD 30~

    Australia USD 35~

    EU, U.K., U.S.A. USD 40~